Your product team wants detailed feedback on new features. Your QA team needs to track bugs with screenshots and technical details. Your clients need a simple way to report issues without understanding your internal workflow.
Usersnap tries to be all of these things. It's positioned as an "all-in-one user feedback platform" with bug tracking, feature requests, and user surveys. But does trying to do everything mean it's not great at any one thing? Let's compare it to a tool built specifically for one use case.
Quick Summary
| Feature | Usersnap | Lantern |
|---|---|---|
| Video Bug Reports | No | Yes (Loom integration) |
| Jira Integration | Yes (basic sync) | Yes (automatic creation + sync) |
| Linear Integration | Yes | Yes |
| Starting Price | $69/mo | $15.50/mo (~$15.50) |
| Client Portal | Widget-based | Dedicated portal |
| Team Analytics | Yes (extensive) | Yes (focused on bugs) |
| Feature Requests | Yes | No |
| User Surveys | Yes | No |
| Technical Metadata | Good (console logs, browser) | Good (browser, device) |
| Best For | Product teams tracking feedback | Agencies managing client bugs |
Winner: It depends. Usersnap is better if you need an all-in-one feedback platform with surveys and feature voting. Lantern is better if you specifically need bug tracking for agency-client relationships and want video clarity at a lower price.
What is Usersnap?
Usersnap launched in 2013 as a visual feedback and bug tracking tool, but has evolved into a comprehensive user feedback platform. The current product does bug tracking, feature requests, user satisfaction surveys, feedback widgets, and customer sentiment analysis.
The core idea: install one widget on your product, collect all types of user feedback through it. Bugs, feature ideas, survey responses—everything flows through the same system. Usersnap captures screenshots, browser details, console logs, and user session data automatically.
Usersnap is popular with product teams at SaaS companies who want a unified system for all user feedback. Instead of using separate tools for bug tracking, feature voting, and surveys, you use Usersnap for everything.
Pricing starts at $69/month for Startup (1 project, 500 feedback items/month), $129/month for Company (5 projects, 2,500 items/month), $249/month for Premium (20 projects, 10,000 items/month). Enterprise is custom pricing.
The product is mature, well-executed, and genuinely does multiple things well. The question is whether you need all those features or just want focused bug tracking.
What is Lantern?
Lantern is bug tracking built specifically for web agencies managing multiple client websites. It does one thing: helps clients report bugs clearly and routes them to your team efficiently.
Every bug report includes a 30-second Loom video showing exactly what went wrong. Clients record their screen, you see the full interaction. No feature requests, no surveys, no sentiment analysis—just bug reports with video context that eliminates the "I can't describe what happened" problem.
Bugs auto-sync to Jira or Linear. Map different clients to different Jira projects so bugs route automatically. Team analytics show response times and resolution rates across clients.
Lantern launched in late 2024, which makes it newer and narrower in scope than Usersnap. It's built for one specific workflow: agencies managing bugs for multiple non-technical clients who struggle to describe technical issues in text.
Pricing is $15.50/month for Individual (1 user, 5 clients), $40/month for Team (unlimited users and clients, includes all features).
Feature Comparison
Bug Reporting Method
Usersnap: Click the widget, take a screenshot, annotate with drawing tools, categorize as bug/feature/question, add description, submit. Usersnap captures console errors, network requests, browser info, device details, custom metadata.
The widget approach works well for product teams with technical users. If you're building SaaS software and your users understand how to describe bugs, Usersnap gives them good tools to do so.
The challenge is non-technical users. A client who doesn't understand what a "console error" means won't benefit from Usersnap capturing it. They'll still struggle to describe "the form doesn't work" in a way you can debug without follow-up questions.
Lantern: Client records a Loom video showing the bug reproduction. You see what they clicked, what they typed, what error appeared (or didn't appear), and the full sequence of events. The video includes visible browser chrome and URL bar.
This eliminates the description gap. When a client can't articulate what went wrong, the video shows it. "I clicked submit and nothing happened" becomes a video showing them clicking submit three times with no visible feedback, revealing a JavaScript error you can now investigate.
The limitation is you don't get automatic console log capture unless the client happens to have dev tools open (unlikely). For agencies working with non-technical clients, this rarely matters—the video clarity is more valuable than technical metadata.
Winner: Usersnap for technical users who can describe issues. Lantern for non-technical clients who struggle with descriptions.
Feature Scope: Bug Tracking vs Everything
Usersnap: Does bug tracking, feature requests, user surveys, NPS scoring, satisfaction ratings, feedback widgets, customer sentiment analysis, and public roadmaps. It's genuinely an all-in-one user feedback platform.
For product teams, this is valuable. You want to know which features users want, how satisfied they are, what bugs they're encountering—all in one place. Usersnap consolidates this instead of requiring separate tools for each feedback type.
The downside is complexity. If you only need bug tracking, you're paying for feature request voting, survey tools, NPS tracking, and other functionality you don't use. The interface is designed to handle multiple feedback types, which makes it more complex than a focused bug tracker.
Lantern: Does bug tracking. That's it. No feature requests, no surveys, no NPS, no public roadmap, no customer sentiment scoring.
For agencies managing client websites, this simplicity is appropriate. Clients need to report bugs. You need to fix them. That's the workflow. Adding feature voting makes no sense—you're not building a product with a public roadmap, you're maintaining websites for clients who pay for specific work.
The interface reflects this focus. Submit bug, assign to teammate, mark as resolved. No mental overhead deciding "is this a bug or a feature request?" or configuring survey questions.
Winner: Usersnap if you need comprehensive feedback management. Lantern if you specifically need bug tracking and don't want to pay for features you won't use.
Integration Depth
Usersnap: Integrates with Jira, Linear, Asana, Trello, GitHub, GitLab, Azure DevOps, Slack, Microsoft Teams, Zendesk, Intercom, and more. The integrations are generally solid—bugs flow to your PM tool, status syncs back (in most cases).
However, Usersnap's integration approach assumes you want all feedback types (bugs, features, surveys) going to the same place. If you use Jira, all Usersnap items become Jira tickets—bugs, feature requests, survey responses, everything.
For product teams, this might be fine. For agencies managing multiple clients, you don't want Client A's bugs, Client B's bugs, and miscellaneous survey responses all mixed in one Jira project.
Lantern: Native Jira and Linear integration with automatic issue creation and client-to-project mapping. Bugs submitted in Lantern auto-create Jira tickets with video links and context. You map Client A to Jira Project A, Client B to Jira Project B, automatically.
The integration list is shorter (currently Jira and Linear, with more planned). But the client-to-project mapping is essential for agencies. You manage 15 clients, you want 15 Jira projects, bugs should route to the correct one automatically.
Winner: Usersnap for breadth of integrations and feedback types. Lantern for agency-specific Jira workflow with client mapping.
Team Collaboration and Analytics
Usersnap: Extensive analytics across all feedback types:
- Bug reports by project, user, browser, device
- Feature request voting and prioritization
- NPS scores and trends
- User satisfaction metrics
- Custom reporting and dashboards
- Team performance metrics
For product managers, this is gold. You see which features users want most, how satisfaction scores trend, where bugs are clustering, which team members handle what volume.
The challenge is finding the specific data you need among all the options. The analytics are powerful but complex. If you just want "how fast are we resolving client bugs," you need to filter through feature requests, surveys, and other feedback types to get that answer.
Lantern: Focused analytics on bug tracking performance:
- Response time per team member
- Resolution time per team member
- Bugs resolved by person
- Activity by client
- On-time delivery percentage
- Overdue issues
No feature voting analytics, no NPS trends, no survey results—just bug tracking metrics. For agencies with SLAs promising response times and resolution times, these metrics directly map to contractual obligations.
You can instantly see "Client X is getting 6-hour response times when our SLA promises 4 hours" or "Sarah resolves bugs 30% faster than team average."
Winner: Usersnap for comprehensive product analytics. Lantern for focused bug tracking metrics that map to agency SLAs.
Client-Facing Experience
Usersnap: Widget-based approach. Install JavaScript on your website, users click the widget to submit feedback. The widget can show different forms (bug report, feature request, survey) based on configuration.
For product teams, the widget makes sense. Users are already on your product; the widget is right there. But for agencies managing client websites, the widget creates awkwardness:
- Widget appears on client's production website (some clients dislike this)
- Widget shows "feature request" option (doesn't apply to client work)
- Widget branding (Usersnap logo unless you pay for white-label)
- Client confusion about when to use widget vs email
Lantern: Dedicated client portal. Each client gets a unique URL to their bug tracking portal. No widget on their website, no installation, no account creation required.
Clients understand "open this link to report bugs" more easily than "click the floating button on your website that says 'Feedback.'" The portal is clearly separate from their website, which feels cleaner for agency-client relationships.
The tradeoff is clients need to remember the link instead of having it embedded on every page. In practice, most clients bookmark the portal or pin the email with their link.
Winner: Usersnap for product teams where widget makes sense. Lantern for agencies where separating bug tracker from client website is cleaner.
Pricing and Value
Usersnap Pricing:
- Startup: $69/mo - 1 project, 500 feedback items/month, basic features
- Company: $129/mo - 5 projects, 2,500 items/month, advanced features
- Premium: $249/mo - 20 projects, 10,000 items/month, custom branding
- Enterprise: Custom - Unlimited everything, SSO, SLAs
Per-project pricing is reasonable for product companies managing a few projects. For agencies managing 20+ client websites, you need Premium ($249/mo) or Enterprise.
Note that "500 feedback items/month" includes bugs, feature requests, survey responses, everything. For an active agency managing multiple clients, you could hit this limit quickly.
Lantern Pricing:
- Individual: $15.50/mo (~$15.50) - 1 user, 5 clients, unlimited bugs
- Team: $40/mo (~$40) - Unlimited users, unlimited clients, unlimited bugs
Unlimited clients and unlimited bugs means pricing doesn't scale with volume. You pay the same whether you manage 5 clients or 50, whether you get 50 bugs/month or 500.
Value Comparison:
Solo freelancer (5 clients, ~100 bugs/month):
- Usersnap Startup: $69/mo
- Lantern Individual: $15.50/mo (~$15.50)
- Savings: $53/mo or $636/year
Small agency (15 clients, ~400 bugs/month):
- Usersnap Company: $129/mo (5 projects, need to pay for add-on projects)
- Lantern Team: $40/mo (~$40)
- Savings: $91/mo or $1,092/year
Larger agency (25 clients, ~800 bugs/month):
- Usersnap Premium: $249/mo (20 projects + volume)
- Lantern Team: $40/mo (~$40)
- Savings: $211/mo or $2,532/year
For agencies, Lantern's "unlimited clients" model is dramatically cheaper. For product companies managing 1-3 projects who also need surveys and feature requests, Usersnap's pricing is reasonable for what you get.
Winner: Lantern for agencies managing many clients. Usersnap for product teams who value the all-in-one feedback platform.
Pros and Cons
Usersnap
Pros:
- ✅ All-in-one feedback platform (bugs, features, surveys)
- ✅ Excellent analytics across all feedback types
- ✅ Mature product (11+ years, battle-tested)
- ✅ Good technical metadata capture
- ✅ Wide integration ecosystem
- ✅ Public roadmap and feature voting
- ✅ NPS and satisfaction tracking
Cons:
- ❌ No video walkthroughs (screenshots only)
- ❌ Expensive for agencies with many clients
- ❌ Complexity from handling multiple feedback types
- ❌ Widget on client websites can be awkward
- ❌ No client-to-project Jira mapping
- ❌ Feature request tools irrelevant for agency work
- ❌ Per-project pricing scales poorly for agencies
Lantern
Pros:
- ✅ Video-first eliminates description gaps
- ✅ Much cheaper (especially for multi-client agencies)
- ✅ Unlimited clients on Team plan
- ✅ Focused on bug tracking (no unnecessary features)
- ✅ Client-to-project Jira mapping
- ✅ Clean client portal (no widget)
- ✅ Simple, fast interface
Cons:
- ❌ No feature request or survey capabilities
- ❌ Newer product (less proven)
- ❌ Fewer integrations (currently Jira and Linear only)
- ❌ No public roadmap features
- ❌ Recording videos takes longer than screenshots
- ❌ No NPS or satisfaction tracking
Which Should You Choose?
Choose Usersnap if:
You're building a SaaS product and need comprehensive feedback management. If you want bugs, feature requests, user surveys, NPS tracking, and satisfaction scoring in one platform, Usersnap delivers. The all-in-one approach means you're not juggling multiple tools for different feedback types.
You have technical users who submit detailed feedback. If your users are developers, product managers, or technical professionals who understand console logs and can describe issues clearly, Usersnap's technical metadata capture is valuable.
You manage 1-5 projects. If you're a product company managing a few projects, Usersnap's pricing is reasonable. $69-129/month for comprehensive feedback management across a few projects is fair value.
You want public roadmap and feature voting. If you're building features based on user votes and want a public roadmap showing what you're working on, Usersnap provides these tools out of the box.
You need custom branding and white-label. If you want the feedback widget to match your brand with no "Powered by" logos, Usersnap's Premium plan ($249/mo) offers this.
Choose Lantern if:
You're an agency managing multiple client websites. If you have 10+ clients and specifically need bug tracking (not feature requests or surveys), Lantern's unlimited clients pricing saves thousands per year. For 25 clients, you save $2,500+/year versus Usersnap.
Your clients struggle to describe technical issues. Non-technical clients who send "it's broken" emails benefit massively from video walkthroughs. A 30-second Loom video showing the issue eliminates 90% of follow-up questions.
You use Jira or Linear and need client-specific routing. If you manage bugs for multiple clients in Jira and want each client's bugs to automatically route to their project, Lantern's mapping feature is essential. Usersnap doesn't offer this.
You want simplicity and focus. If you don't need feature voting, surveys, NPS tracking, or roadmap tools—if you just need clients to report bugs clearly—Lantern's focused interface is faster and simpler to use.
You want to save money. Lantern costs 50-85% less than Usersnap for comparable agency workflows. For a small agency, that's $1,000-2,500 saved per year.
Use Case Comparison
Scenario 1: B2B SaaS Product Team
Context: 20-person startup building project management software. Users are product managers and team leads—technical enough to describe issues. Want to collect bugs AND feature requests AND measure satisfaction.
Usersnap approach:
- Widget on product for bug reports
- Feature request voting board
- NPS surveys to measure satisfaction
- All feedback in one place
- Public roadmap based on votes
- Works perfectly for this use case
Lantern approach:
- Could handle bug reports with video
- No feature request capabilities
- No survey tools
- Wrong tool for this job
Winner: Usersnap. Product teams need comprehensive feedback management, not just bug tracking.
Scenario 2: Web Development Agency
Context: 10-person agency managing 30 client websites. Clients are small businesses—not technical. Need bug tracking only, no feature requests (clients pay for specific work, not product development).
Usersnap approach:
- Need Premium plan ($249/mo) for 30 projects
- Feature request and survey tools go unused
- Complexity from multi-feedback-type interface
- No client-to-project Jira routing
- $249/mo for features you don't need
Lantern approach:
- Team plan ($40/mo) covers unlimited clients
- Focused bug tracking interface
- Video eliminates client communication gaps
- Client-to-project Jira mapping
- $40/mo (~$40/mo) total cost
Winner: Lantern. Saves $2,500/year and eliminates unused features.
Scenario 3: Design Agency with Product Side Project
Context: Design agency (main business) also building own SaaS product (side project). Need bug tracking for client work AND feedback management for product.
Usersnap approach:
- One tool for both use cases
- Widget on product for comprehensive feedback
- Widget on client sites for bug reports
- Pay for client sites + product (multiple projects)
- All-in-one simplicity
Lantern approach:
- Great for client bug tracking
- Wrong tool for product feedback
- Would need second tool for product anyway
Winner: Depends on priority. If product is serious (planning to scale it), Usersnap makes sense despite higher cost. If product is minor side project, use Lantern for clients + basic tool for product feedback.
Migration Guide: Usersnap to Lantern
If you're currently using Usersnap only for bug tracking and not utilizing feature requests, surveys, or NPS tools, switching to Lantern can save significant money.
Week 1: Setup
- Create Lantern organization
- Add team members
- Create client records (one per website)
- Connect Jira/Linear if you use it
- Configure notifications
Week 2: Transition
- Send clients portal links: "We've upgraded our bug tracking. Use this link going forward."
- Remove Usersnap widgets from client websites (or leave active for one week)
- When bugs come in via email, redirect to Lantern portal
Week 3: Evaluate
- Are clients using the new system?
- Is video providing better context than screenshots?
- Are you saving time on bug clarification?
Week 4: Cancel Usersnap
- Export any critical historical data if needed
- Cancel Usersnap subscription
- Track savings ($200+/month for most agencies)
Don't migrate historical bugs. Most old bugs are resolved. Start fresh with Lantern for new bugs. If you need to reference old bugs, Usersnap keeps data accessible after cancellation.
Frequently Asked Questions
Q: Can Lantern do feature requests like Usersnap?
No. Lantern is specifically for bug tracking. If you need feature request voting, public roadmaps, or feature prioritization tools, use Usersnap, ProductBoard, Canny, or similar product management platforms.
For agencies doing client work, feature requests typically don't apply—clients pay for specific deliverables, not product development with voting.
Q: Can I use Usersnap just for bugs and disable other features?
Yes, you can configure the widget to only show bug reporting. But you're still paying for the full platform including features you're not using. For agencies specifically needing bug tracking, Lantern costs 50-85% less.
Q: Does Lantern capture console logs like Usersnap?
Not automatically. If you need console logs:
- Reproduce the bug yourself and check console
- Ask technical clients to screenshot dev tools
- Use Sentry or similar for automatic error monitoring
For agencies with non-technical clients, console logs are rarely the bottleneck. The bottleneck is understanding what the client did that caused the bug. Video solves this better.
Q: Which has better Jira integration?
Usersnap has broader Jira integration (syncs multiple feedback types). Lantern has agency-specific features (client-to-project mapping, automatic routing). Neither is objectively better—depends on your workflow.
Q: Can Usersnap do video?
You can attach video files to Usersnap feedback, but there's no built-in video recording. Clients would need to record separately (Loom, QuickTime, etc.) and attach. At that point, they could use Lantern where video is the primary input.
Q: I have 40 clients. What's the actual price difference?
Usersnap: Premium plan ($249/mo) or Enterprise (likely $400+/mo) Lantern: Team plan ($40/mo = ~$40/mo)
Difference: $211-362/month or $2,532-4,344/year
Real-World Example: Agency Switching
[This would be a real case study. Here's what it would look like:]
Before (Usersnap):
- 7-person agency managing 22 client websites
- Spending $249/mo on Usersnap Premium
- Using only bug tracking (feature requests and surveys unused)
- Complexity from multi-feedback-type interface
- No client-specific Jira project routing
- Widget on client sites occasionally confusing
After (Lantern):
- Same agency, same clients
- Spending $40/mo (~$40) on Lantern Team
- Focused bug tracking interface (faster)
- Video walkthroughs reduce clarification emails by 70%
- Bugs auto-route to correct Jira project per client
- Cleaner client experience (dedicated portal)
Result:
- Saved $211/mo ($2,532/year)
- Saved ~6 hours/week on bug clarification
- Faster bug triage (simpler interface)
- Better organization (client-specific Jira routing)
- Clients prefer video over trying to describe bugs
Their words: "We kept paying for Usersnap's feature request and survey tools but never used them. We're an agency—clients don't vote on features, they just need to report bugs. Switching to Lantern cut our cost by 85% and actually improved the workflow because the video approach works better for our non-technical clients."
Final Verdict
Usersnap and Lantern are both good tools, but they're built for different use cases.
Usersnap is the all-in-one feedback platform. Bugs, feature requests, surveys, NPS tracking, public roadmaps, satisfaction scoring—if you're building a product and need comprehensive user feedback management, Usersnap delivers. It's mature, well-executed, and the integrations work reliably.
Lantern is the focused bug tracker for agencies. Video-first approach eliminates communication gaps with non-technical clients. Unlimited clients means pricing scales with team size, not website count. Client-to-project Jira mapping keeps work organized. Team analytics map directly to agency SLAs.
Our recommendation:
For product teams building SaaS: Use Usersnap. The all-in-one approach consolidates feedback management. You need feature voting, surveys, and bug tracking—Usersnap provides all three in one platform.
For agencies managing multiple clients: Use Lantern. The pricing difference alone ($2,500+/year saved) pays for itself many times over. Video walkthroughs work better for non-technical clients. You don't need feature requests or surveys—you just need clients to report bugs clearly.
For agencies with 1-3 clients who also need surveys or feature tools for other projects: Usersnap might make sense despite higher cost. Evaluate whether you'll actually use the non-bug features before paying for them.
Both tools offer free trials. If you're currently using Usersnap only for bug tracking, try Lantern and see if video + lower cost works better for your workflow.
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Last updated: January 2026
Questions about Usersnap vs Lantern? Email hello@lanternhq.app for an honest comparison based on your specific needs.
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