Privacy Policy

1. Introduction

Welcome to Lantern ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience while using our bug tracking and issue management service (the "Service").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully to understand our practices regarding your data.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, organization name, and password when you create an account
• Profile Information: Profile picture, role, and other information you choose to provide
• Content: Issues, comments, attachments, and other content you create or upload
• Payment Information: Processed securely through Stripe. We do not store credit card details on our servers

2.2 Automatically Collected Information

• Usage Data: How you interact with the Service, features used, and time spent
• Device Information: Browser type, device type, operating system, and IP address
• Log Data: Access times, pages viewed, and actions taken within the Service

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and manage subscriptions
• Send you notifications, updates, and support communications
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service

4. Data Storage and Security

Your data is stored securely using Supabase, which provides enterprise-grade security and encryption. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With trusted third-party services that help us operate the Service (e.g., Stripe for payments, Resend for emails, Supabase for data storage)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of our users

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications (account-related emails will still be sent)

To exercise these rights, please contact us at hello@lanternhq.app.

7. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze Service usage. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of the Service.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these countries.

10. Data Retention

We retain your personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: