Lantern

Terms of Service

Last updated: December 17, 2025

1. Agreement to Terms

By accessing or using Lantern ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access or use the Service.

These Terms apply to all users of the Service, including organizations, team members, and client users. By creating an account, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

2. Description of Service

Lantern is a bug tracking and issue management platform designed for web agencies and their clients. The Service allows you to:

  • Create and manage organizations and teams
  • Track and manage issues and bug reports
  • Invite and collaborate with team members and clients
  • Communicate about issues through comments and updates
  • Upload attachments and screenshots

3. Account Registration and Security

3.1 Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Security

You agree to:

  • Use a strong, unique password
  • Notify us immediately of any unauthorized access to your account
  • Not share your account credentials with others
  • Be responsible for all actions taken under your account

4. Subscription Plans and Billing

4.1 Subscription Plans

We offer different subscription plans with varying features and limits. Details of each plan, including pricing and features, are available on our pricing page.

4.2 Free Trial

New accounts may be eligible for a free trial period. At the end of the trial period, you will be required to subscribe to a paid plan to continue using the Service. If you do not subscribe, your account may be limited or suspended.

4.3 Billing and Payment

  • Subscriptions are billed in advance on a monthly basis
  • Payments are processed securely through Stripe
  • All fees are non-refundable except as required by law
  • We reserve the right to change our pricing with 30 days' notice
  • If payment fails, we may suspend or terminate your account

4.4 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period. You will continue to have access to the Service until the end of the period you have paid for.

5. Acceptable Use

You agree not to:

  • Use the Service for any illegal purpose or in violation of any laws
  • Violate or infringe upon the rights of others, including intellectual property rights
  • Upload malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to the Service or other accounts
  • Interfere with or disrupt the Service or servers
  • Use automated systems to access the Service without permission
  • Impersonate any person or entity
  • Harass, abuse, or harm other users
  • Use the Service to send spam or unsolicited communications

6. User Content and Intellectual Property

6.1 Your Content

You retain ownership of all content you create, upload, or submit to the Service ("User Content"). By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and display your User Content solely for the purpose of providing and improving the Service.

6.2 Our Intellectual Property

The Service, including its design, features, and functionality, is owned by us and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our written permission.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy.

8. Service Availability and Modifications

We strive to provide reliable service but do not guarantee that the Service will be available at all times or free from errors. We reserve the right to:

  • Modify, suspend, or discontinue the Service at any time
  • Perform maintenance that may temporarily interrupt service
  • Update features, remove features, or change functionality

We will provide reasonable notice of significant changes when possible.

9. Termination

9.1 Termination by You

You may terminate your account at any time by canceling your subscription and deleting your account through your account settings.

9.2 Termination by Us

We may suspend or terminate your account immediately if you:

  • Violate these Terms
  • Engage in fraudulent or illegal activity
  • Fail to pay subscription fees
  • Abuse the Service or other users

9.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. We may delete your account and data, though we may retain certain information as required by law or for legitimate business purposes.

10. Disclaimers and Limitation of Liability

10.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Lantern and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of the Service, your User Content, or your violation of these Terms.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any disputes arising from or related to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where prohibited by law.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service.

14. Contact Information

If you have questions about these Terms, please contact us:

Email: hello@lanternhq.app

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