Terms of Service

1. Agreement to Terms

By accessing or using Lantern ("the Service"), operated by Lantern ("Lantern", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access or use the Service.

These Terms apply to all users of the Service, including:

• Organization owners and administrators
• Team members (agency employees)
• Client users (agency customers)

By creating an account, you represent that:

• You are at least 18 years old (or 16 with parental consent in the EU)
• You have the legal capacity to enter into these Terms
• If creating an organization account, you have authority to bind your organization
• All information you provide is accurate and current

2. Description of Service

Lantern is a bug tracking and issue management platform designed for web agencies and their clients. The Service allows you to:

• Create and manage organizations with multiple team members and clients
• Track and manage issues, bugs, and feature requests
• Invite and collaborate with team members and clients
• Comment on issues and communicate about problems
• Attach files, screenshots, and Loom video recordings
• Receive email notifications about issue updates
• Export your data at any time

The Service integrates with third-party services including:

• Loom (for video recordings)
• Stripe (for payment processing)
• Supabase (for data storage)
• Vercel (for hosting)

You are responsible for your use of these third-party services and must comply with their respective terms of service.

3. Account Registration and Security

3.1 Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Security

You agree to:

• Use a strong, unique password
• Enable two-factor authentication if available
• Notify us immediately of any unauthorized access to your account at hello@lanternhq.app
• Not share your account credentials with others
• Be responsible for all actions taken under your account
• Keep your contact information current

We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

3.3 Organization and Client Accounts

If you create an organization account:

• You are the account owner and primary administrator
• You can invite team members and clients to your organization
• You are responsible for all activity under your organization, including actions by invited users
• You are responsible for ensuring compliance with these Terms by your team members and clients
• You must ensure invited users have appropriate authority to access your data
• You can remove team members and clients at any time

Client users:

• Are invited by organization owners or administrators
• Can only access issues within their assigned organization
• Cannot access other organizations' data
• Are subject to these Terms
• Can be removed by the organization owner at any time
• May have limited permissions compared to team members

4. Subscription Plans and Billing

4.1 Subscription Plans

We offer different subscription plans with varying features and limits. Details of each plan, including pricing and features, are available on our pricing page at lanternhq.app/pricing.

4.2 Free Trial

New accounts may be eligible for a 14-day free trial period. No credit card is required during the trial. At the end of the trial period, you will be required to subscribe to a paid plan to continue using the Service. If you do not subscribe, your account may be limited or suspended.

4.3 Billing and Payment

• Subscriptions are billed in advance on a monthly or annual basis
• Payments are processed securely through Stripe; we do not store credit card information
• All fees are quoted in GBP, EUR, or USD depending on your location
• Prices are exclusive of VAT/sales tax where applicable
• VAT/sales tax will be added to your invoice as required by law
• You authorize us to charge your payment method for subscription renewals unless you cancel
• All fees are non-refundable except as specified in Section 4.5 or as required by law
• We reserve the right to change pricing with 30 days' advance notice to existing customers
• New customers will be charged current pricing at the time of subscription
• If payment fails, we will notify you by email and may suspend your account after 7 days
• Suspended accounts may be deleted after 30 days of non-payment

4.4 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at hello@lanternhq.app.

Cancellation takes effect at the end of your current billing period. You will continue to have access to the Service until the end of the period you have paid for. No refunds will be provided for unused time in your billing period, except as required by law.

4.5 Refunds

Refunds are provided:

• Within 14 days of your first subscription payment (UK/EU statutory right to withdraw)
• If we terminate your account without cause
• If the Service is substantially not as described
• As otherwise required by applicable consumer protection law

Refunds are NOT provided for:

• Cancellations after the 14-day statutory period
• Failure to use the Service
• Dissatisfaction with features or functionality
• Your violation of these Terms
• Suspended or terminated accounts due to your breach

To request a refund, contact hello@lanternhq.app within the applicable refund period. Refunds are processed to the original payment method within 14 business days.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms.

You agree NOT to:

• Use the Service for any illegal purpose or in violation of any local, national, or international law
• Violate or infringe upon the intellectual property rights, privacy rights, or other rights of others
• Upload, post, or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
• Upload malicious code, viruses, worms, trojans, or other harmful software
• Upload content that violates others' privacy or data protection rights, including personal data without proper authorization
• Attempt to gain unauthorized access to the Service, other accounts, or computer systems
• Interfere with, disrupt, or impose an unreasonable burden on the Service, servers, or networks
• Use automated systems (bots, scrapers, robots) to access the Service without our express written permission
• Reverse engineer, decompile, disassemble, or attempt to extract source code from the Service
• Impersonate any person or entity, or falsely state or misrepresent your affiliation
• Harass, abuse, threaten, stalk, or harm other users
• Use the Service to send spam, unsolicited communications, or marketing messages
• Share, resell, rent, or lease access to the Service without our written permission
• Use the Service to compete with us or to build a similar or competitive product
• Exceed reasonable rate limits or abuse API access
• Remove, obscure, or alter any copyright, trademark, or proprietary rights notices
• Encourage or enable any other individual to do any of the above

We reserve the right to investigate and take appropriate action against anyone who violates this Acceptable Use Policy, including removing content, suspending accounts, or reporting to law enforcement.

6. User Content and Intellectual Property

6.1 Your Content

You retain ownership of all content you create, upload, or submit to the Service ("User Content"), including:

• Issue titles, descriptions, and comments
• File attachments, screenshots, and images
• Any other content you provide or create within the Service

By using the Service, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, store, display, reproduce, modify, and process your User Content solely for the purposes of:

• Providing, operating, and maintaining the Service
• Improving, developing, and enhancing the Service
• Complying with legal obligations and court orders
• Enforcing these Terms and our policies
• Providing customer support

This license ends when you delete your content or terminate your account, except for:

• Content that has been shared with other users (e.g., comments visible to team members or clients)
• Backups retained for up to 30 days after deletion
• Content we are required to retain for legal, regulatory, or accounting compliance

You represent and warrant that:

• You own or have the necessary rights to all User Content you submit
• Your User Content does not violate any third-party rights
• Your User Content complies with these Terms and applicable laws

6.2 Third-Party Content (Loom Videos)

When you embed Loom videos in issues:

• We only store the video URL, not the video file itself
• The video remains hosted on Loom's servers
• You are responsible for the content of the video
• Loom's Terms of Service and Privacy Policy apply to the video content
• We are not responsible for Loom's availability, performance, or policies
• If Loom becomes unavailable or removes the video, embedded videos may not display in the Service

You represent and warrant that you have all necessary rights, permissions, and authorizations to embed Loom videos in issues, including any necessary consents from individuals appearing in videos.

6.3 Prohibited Content

You may not upload, post, or share content that:

• Infringes copyright, trademark, patent, trade secret, or other intellectual property rights
• Contains personal data of others without proper authorization under GDPR or other data protection laws
• Is illegal, fraudulent, or violates any applicable laws or regulations
• Contains malware, viruses, or other harmful code
• Is defamatory, libelous, obscene, pornographic, or offensive
• Violates anyone's privacy, publicity, or data protection rights
• Promotes discrimination, hate speech, or violence
• Impersonates another person or misrepresents your identity or affiliation

We reserve the right to remove any content that violates these Terms, without prior notice and at our sole discretion. Repeated violations may result in account suspension or termination.

6.4 Our Intellectual Property

The Service and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, design, selection, arrangement, and the "look and feel") are owned by us, our licensors, or other providers of such material and are protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not:

• Copy, modify, distribute, sell, or lease any part of the Service
• Reverse engineer or attempt to extract the source code of the Service
• Create derivative works based on the Service
• Use our trademarks, logos, or branding without our express written permission
• Frame or mirror any part of the Service without our written authorization

7. Copyright and DMCA

7.1 Copyright Infringement Notification

We respect intellectual property rights and expect our users to do the same. If you believe that content on the Service infringes your copyright, please send a notice to hello@lanternhq.app with the following information:

• Identification of the copyrighted work you claim has been infringed
• Identification of the infringing material and information sufficient to locate it (e.g., URL, issue ID)
• Your contact information (name, address, telephone number, email address)
• A statement that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or the law
• A statement that the information in your notice is accurate
• A statement, under penalty of perjury, that you are authorized to act on behalf of the copyright owner
• Your physical or electronic signature

We will investigate notices of alleged infringement and may remove or disable access to content claimed to be infringing. We may terminate accounts of repeat infringers.

7.2 Counter-Notification

If your content was removed due to a copyright claim and you believe the removal was a mistake or that you have the right to use the content, you may submit a counter-notification to hello@lanternhq.app with:

• Identification of the content that was removed and its location before removal
• A statement under penalty of perjury that you have a good faith belief the content was removed by mistake or misidentification
• Your contact information (name, address, telephone number, email address)
• A statement that you consent to jurisdiction of the courts of England and Wales
• Your physical or electronic signature

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, available at lanternhq.app/privacy, which explains how we collect, use, store, and protect your personal information.

By using the Service, you consent to the collection, use, and processing of your information as described in the Privacy Policy. You should review the Privacy Policy carefully before using the Service.

Key points:

• We store data in Supabase databases (EU or US regions)
• We use Stripe for payment processing (they handle card data, not us)
• We use Vercel for hosting and content delivery
• We do not sell your personal data to third parties
• You can export your data at any time
• You can request deletion of your data (subject to legal retention requirements)

For questions about data privacy, contact privacy@lanternhq.app.

9. Service Availability and Modifications

9.1 Service Level and Uptime

We strive to provide reliable, high-quality service, but we do not guarantee that the Service will:

• Be available at all times or without interruption
• Be error-free or free from bugs
• Meet your specific requirements or expectations
• Be compatible with all devices, browsers, or operating systems

We target 99.5% uptime on a monthly basis, but we are not liable for downtime or service interruptions caused by:

• Scheduled maintenance (we will provide advance notice when possible)
• Third-party service failures or outages (Supabase, Vercel, Stripe, Loom, etc.)
• Force majeure events (natural disasters, wars, pandemics, etc.)
• Your internet connection, hardware, or software
• Cyber attacks, security breaches, or distributed denial-of-service (DDoS) attacks
• Actions taken to protect the security or integrity of the Service

9.2 Modifications to the Service

We reserve the right to:

• Modify, update, improve, or discontinue any features or functionality
• Add new features or change how existing features work
• Perform maintenance that may temporarily interrupt service
• Change the appearance, design, or user interface
• Update our technology stack or infrastructure

We will provide reasonable advance notice of significant changes that materially impact your use of the Service when possible. However, we may make changes immediately if necessary for:

• Security reasons
• Legal compliance
• Bug fixes or critical issues
• Emergency maintenance

9.3 Changes to Pricing

We may change our pricing for new customers at any time. For existing customers with active subscriptions:

• We will provide at least 30 days' advance notice of price increases
• Notice will be sent to your account email address
• Price changes take effect on your next renewal date
• You may cancel before the price change takes effect to avoid the increase

10. Termination

10.1 Termination by You

You may terminate your account and cancel your subscription at any time by:

• Going to Settings → Account → Cancel Subscription
• Contacting us at hello@lanternhq.app

Before terminating, you should:

• Export your data via Settings → Export Data
• Download any important files, attachments, or screenshots
• Notify your team members and clients

Cancellation takes effect at the end of your current billing period. You will retain access until then.

10.2 Termination by Us

We may suspend or terminate your account immediately, without prior notice or liability, if you:

• Violate these Terms or our Acceptable Use Policy
• Engage in fraudulent, illegal, or harmful activity
• Fail to pay subscription fees after notice
• Abuse the Service, other users, or our support staff
• Create security, legal, or reputational risks for us or other users
• Use the Service in a way that could damage our business or reputation

Before termination for non-payment:

1. We will send email notice when payment fails
2. We will retry payment after 3 days
3. We will suspend your account after 7 days of non-payment
4. We will send suspension notice
5. We may delete your account after 30 days of suspension

For other violations:

• We may terminate immediately without prior notice
• We will send notice explaining the reason for termination
• You may contact us to appeal the decision

10.3 Effect of Termination

Upon termination of your account:

• Your right to use the Service immediately ceases
• You will lose access to your account, data, and content
• We may delete your account, organization, issues, comments, and files within 30 days
• You remain liable for any outstanding fees owed
• Billing and payment records are retained for 7 years as required by UK tax law
• We may retain anonymized, aggregated usage data for analytics

Provisions that by their nature should survive termination will survive, including: ownership provisions, warranty disclaimers, indemnification, limitations of liability, and dispute resolution.

10.4 Data Export Before Termination

You have the right to export your data before termination:

• We will provide 14 days' notice before deleting data after termination
• You can export data via Settings → Export Data (JSON format)
• You can request a data export by emailing hello@lanternhq.app
• After 30 days from termination, data is permanently deleted and cannot be recovered

11. Disclaimers and Limitation of Liability

11.1 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY
• IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE
• IMPLIED WARRANTIES OF NON-INFRINGEMENT
• WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE
• WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
• WARRANTIES REGARDING THE QUALITY, ACCURACY, OR RELIABILITY OF THE SERVICE
• WARRANTIES THAT DEFECTS WILL BE CORRECTED

WE DO NOT WARRANT THAT:

• The Service will meet your requirements or expectations
• The Service will be available at all times or without interruption
• Data transmission will be secure or error-free
• Results obtained from the Service will be accurate or reliable
• Any errors or defects will be corrected
• The Service is free from viruses or other harmful components

YOU ASSUME ALL RISK FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA RESULTING FROM USE OF THE SERVICE.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. You may have other rights that vary by jurisdiction.

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LANTERN OR OUR OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING:

• Loss of profits, revenue, or income
• Loss of business or business opportunities
• Loss of data or corruption of data
• Loss of goodwill or reputation
• Cost of substitute products or services
• Downtime costs or service interruptions
• Claims by third parties
• Any other indirect or consequential losses

WHETHER CAUSED BY: breach of contract, tort (including negligence), breach of statutory duty, or any other legal theory, EVEN IF we have been advised of the possibility of such damages or such damages were foreseeable.

DIRECT DAMAGES LIMITATION:

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE LESSER OF:

• The total amount you paid us for the Service in the 12 months immediately preceding the claim, OR
• £100 GBP (or equivalent in your currency)

EXCEPTIONS:

These limitations do NOT apply to:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Gross negligence or willful misconduct
• Violations of consumer protection laws that cannot be limited by contract
• Any other liability that cannot be excluded or limited by applicable law

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless Lantern and our officers, directors, employees, contractors, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees and court costs) arising out of or in any way connected with:

• Your access to or use of the Service
• Your User Content or content uploaded by your organization, team members, or clients
• Your violation of these Terms or our policies
• Your violation of any applicable laws, regulations, or third-party rights
• Your violation of intellectual property rights, privacy rights, or data protection rights of others
• Your negligence, willful misconduct, or fraud
• Claims made by your clients, team members, or other users related to your use of the Service
• Your failure to comply with GDPR or other data protection laws in your use of the Service

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims. You will not settle any claim without our prior written consent.

This indemnification obligation survives termination of these Terms and your use of the Service.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

13.2 Informal Dispute Resolution

Before filing any legal claim, you agree to first contact us at hello@lanternhq.app and attempt to resolve the dispute informally. We will attempt to resolve the dispute in good faith for a period of 30 days. Provide a written description of the dispute, your contact information, and the relief requested.

This informal dispute resolution is a condition precedent to initiating any formal legal proceedings, except for:

• Claims seeking injunctive or equitable relief
• Claims related to intellectual property infringement
• Small claims court proceedings
• Where prohibited by law

13.3 Jurisdiction and Venue

Subject to Section 13.4 below, any disputes, claims, or causes of action arising out of or relating to these Terms or the Service that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of England and Wales. You and Lantern each consent to personal jurisdiction and venue in these courts.

Exceptions:

• EU consumers may bring claims in their country of residence
• Small claims may be filed in your local small claims court
• We may seek injunctive relief in any jurisdiction to protect our intellectual property rights

You and Lantern each waive any right to a jury trial for any disputes arising from or relating to these Terms or the Service.

13.4 Consumer Rights

If you are a consumer in the European Union or United Kingdom, nothing in these Terms affects your statutory consumer rights, including:

• Your right to bring proceedings in the courts of your country of residence
• Your right to a 14-day cooling-off period
• Your rights under consumer protection legislation
• Your right to have the contract governed by mandatory consumer protection laws of your country

13.5 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AND LANTERN AGREE THAT ANY DISPUTE WITH US WILL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN:

• Class actions
• Class arbitrations
• Collective actions
• Representative proceedings
• Consolidated proceedings with other users' claims

Exception: This waiver does not apply where prohibited by law, including for EU consumers.

13.6 Time Limitation on Claims

You agree that any claim or cause of action arising out of or related to these Terms or the Service must be filed within one (1) year after such claim or cause of action arose, or be forever barred, except where prohibited by law.

14. Changes to Terms

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion.

14.1 Notice of Changes

We will notify you of material changes to these Terms by:

• Posting the updated Terms on this page (lanternhq.app/terms)
• Updating the "Last updated" date at the top of this page
• Sending email notification to your registered email address for material changes
• Displaying an in-app notification for significant changes that require your attention

14.2 Effective Date of Changes

• Material changes (such as changes to pricing, liability, or dispute resolution) will take effect 30 days after we provide notice
• Minor changes (such as clarifications or formatting) take effect immediately upon posting

Your continued use of the Service after the effective date of changes constitutes your acceptance of the updated Terms.

14.3 Rejecting Changes

If you do not agree to the updated Terms:

• Stop using the Service before the changes take effect
• Cancel your subscription before the effective date
• Export your data before terminating your account
• Contact us if you have questions about specific changes

Continued use of the Service after changes take effect means you accept the new Terms.

14.4 Version History

Previous versions of these Terms are archived and available upon request. Contact hello@lanternhq.app to request historical versions.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy (lanternhq.app/privacy) and any other policies or guidelines we publish, constitute the entire agreement between you and Lantern regarding the Service. They supersede any prior agreements, communications, or understandings, whether oral or written.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

• The invalid provision will be deemed modified to the minimum extent necessary to make it valid and enforceable
• If modification is not possible, the provision will be severed
• The remaining provisions will remain in full force and effect
• The invalidity of one provision does not affect the validity of other provisions

15.3 Waiver

Our failure or delay in exercising any right, power, or privilege under these Terms does not constitute a waiver of that right. Any waiver must be in writing and signed by an authorized representative of Lantern.

A waiver of any breach or default does not constitute a waiver of any subsequent breach or default.

15.4 Assignment

You may not assign, transfer, delegate, or sublicense these Terms or your rights under these Terms without our prior written consent. Any attempted assignment in violation of this provision is void.

We may assign, transfer, or delegate these Terms and our rights and obligations without restriction, including to:

• An affiliate or subsidiary
• A successor in interest through merger, acquisition, or sale of assets
• Any third party in connection with a business transaction

These Terms bind and benefit each party's permitted successors and assigns.

15.5 Force Majeure

We are not liable for any delay or failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God (earthquakes, floods, storms, etc.)
• War, terrorism, or civil unrest
• Pandemics or public health emergencies
• Government actions, laws, or regulations
• Labor disputes or strikes
• Internet or telecommunications failures
• Cyber attacks or security breaches
• Failures of third-party services (Supabase, Vercel, Stripe, Loom, etc.)
• Power outages or infrastructure failures

During a force majeure event, our obligations are suspended for the duration of the event. We will make reasonable efforts to resume performance as soon as possible.

15.6 No Partnership

These Terms do not create any partnership, joint venture, employment, agency, franchise, or representative relationship between you and Lantern. Neither party has authority to bind the other or incur obligations on the other's behalf.

15.7 Third-Party Beneficiaries

These Terms are for the benefit of you and Lantern only. They do not confer any rights or benefits on any third party, except:

• Our officers, directors, employees, agents, licensors, and suppliers are third-party beneficiaries of provisions that limit liability and provide indemnification
• This does not limit our right to assign these Terms as permitted above

15.8 Notices

Notices to you:

We may send notices to you by:

• Email to your registered email address
• In-app notifications
• Posting on the Service or website
• Mail to the address in your account (if provided)

Notices sent by email are deemed received when sent to your registered email address, regardless of whether you read them.

Notices to us:

You may send legal notices to:

Notices must be in writing and are deemed received when we acknowledge receipt or 3 business days after mailing if sent by post.

15.9 Language

These Terms are written in English. Any translations are provided for convenience only. In the event of any conflict between the English version and a translated version, the English version shall prevail and control.

15.10 Headings

Section headings in these Terms are for convenience only and do not affect the interpretation of these Terms.

15.11 Electronic Communications

You consent to receive electronic communications from us, including emails, in-app notifications, and messages posted to your account. These electronic communications satisfy any legal requirement that communications be in writing.

You may withdraw consent to electronic communications by contacting hello@lanternhq.app, but this may limit or terminate your use of the Service.

15.12 Export Compliance

You may not use or export the Service in violation of UK export laws and regulations or any other applicable export control laws. You represent that:

• You are not located in a country subject to UK or EU embargo
• You are not on any UK or EU government list of prohibited or restricted parties
• You will not use the Service for any purposes prohibited by applicable law

16. Contact Information

If you have any questions, concerns, or complaints about these Terms, please contact us:

We aim to respond to all inquiries within 2 business days.